In accordance with the Law of Ukraine "On the Protection of Consumer Rights", the product can be returned within 14 days from the moment of purchase, provided that the product is undamaged and shows signs of use, in the original packaging. If the product was purchased in a set, it must be returned in its entirety.
The rules for returning goods purchased in the online store are governed by the Law of Ukraine "On the Protection of Consumer Rights".
We reserve the right not to accept returned goods if they have been delivered to our warehouse after the expiry of the 14-day period, or if the condition of the goods is different from that in which you received them.
Goods can be returned within Kyiv at our office:Kyiv, IQ Business Center, Bolsunovska Street 13-15, office 506
The return of goods in Ukraine is carried out with the help of "Nova Poshta" services. A return is possible in the presence of a document confirming the fact of purchase, as well as under the conditions that the product:
- was not in use
- has a commercial appearance
- has original, intact packaging
If you plan to make an exchange,
please contact us at +38 096 108 11 00REFUNDS
Once we receive the return (item) and confirm that all return requirements are met, we will issue a refund. Refunds are made in the same way as the order was paid for. Please note that in the case of payment by bank card, the refund period depends on the policy of the institution that issued the card.